Question 1

I just ordered pictures, when will I receive them?

Accepted Answer

Average shipping times, based on your location, is 7-10 days. Framed photos and Plaques may take longer.

Question 2

I received my order, but it was damaged in shipment. How do I get it replaced?

Accepted Answer

Please email customerservice@joleschenterprises.com, including your Band/group name as well as your order number (Begins with VG). Please include the email address you used when placing your order.

Question 3

I received a part of my order, where is the rest of it?

Accepted Answer

Orders are shipped as one package when possible, however framed photos, plaques, and large prints may be shipped separately.  If you have received a part of your order, please wait at least 5 days before contacting us about missing pieces.

Question 4

How do I find my band/corps members photos?

Accepted Answer

Locate your event using our search tab or by selecting the event category and locating your specific event. Then you select your school/group from the dropdown menu.

For most events, we do not have a way to identify individuals by name, and you will have to search the event by your school or group name.  If the event was a Band Photo Day, then you will be able to search the event by your student’s name.

Question 5

Do you have pictures from previous years or events?

Accepted Answer

We have all photos from events that we have photographed from 2013 to present day available on our website.

Frequently Asked Questions

I just ordered pictures, when will I receive them?

I received my order, but it was damaged in shipment. How do I get it replaced?

I received a part of my order, where is the rest of it?

How do I find my band/corps members photos?

Do you have pictures from previous years or events?