Frequently Asked Questions

Average shipping times, based on your location, is 7-10 days. Framed photos and Plaques may take longer.

Please email customerservice@joleschenterprises.com, including your Band/group name as well as your order number (Begins with VG). Please include the email address you used when placing your order.

Orders are shipped as one package when possible, however framed photos, plaques, and large prints may be shipped separately. If you have received a part of your order, please wait at least 5 days before contacting us about missing pieces.

Locate your event using our search tab or by selecting the event category and locating your specific event. Then you select your school/group from the dropdown menu. For most events, we do not have a way to identify individuals by name, and you will have to search the event by your school or group name. If the event was a Band Photo Day, then you will be able to search the event by your student’s name.

We have all photos from events that we have photographed from 2013 to present day available on our website.